Shipping & Returns
This page provides information about our shipping and return policies.
Shipping
- Destinations: We ship to virtually any address in the world. However, there are restrictions on some products, and some products cannot be shipped to international destinations.
- Shipping Options and Delivery Estimates: When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page.
- Shipping Rates: Shipping rates for many items are weight-based. The weight of any item can be found on its product detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns
- Return Eligibility: You may return most new, unopened items within 30 days of delivery for a full refund.
- Reasons for Returns:
- Customer Remorse: If you change your mind about a product, you can return it within 30 days as long as it is new and unopened.
- Incorrect or Defective Item: If you received an incorrect or defective item due to our error, we will pay the return shipping costs.
- Refund Processing: You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return, the time it takes us to process your return, and the time it takes your bank to process our refund request.
How to Return an Item
- Contact Us: If you need to return an item, please contact us with your order number and details about the product you would like to return. You can reach us by email at efishantibiotics@gmail.com.
- Return Instructions: We will respond quickly with instructions for how to return items from your order.
Please Note:
- Opened or used medications cannot be returned.
- All returns must be in their original packaging.
If you have any questions about our shipping or return policies, please don't hesitate to contact us.