Customer Service at eFishAntibiotics
We're committed to providing you with a seamless and satisfying shopping experience. This page provides helpful information about our services and policies.
Shipping & Delivery
- Order Processing: Orders placed before 2:00 PM MT, Monday - Friday, ship the same day. Orders placed on weekends ship on Monday.
- Shipping Methods: We offer a variety of shipping options, including free shipping within the Continental US, FedEx, USPS, and DHL International.
- Shipping Times: Delivery times vary depending on the shipping method and destination. See our detailed shipping information below for estimated delivery times.
- Shipping Restrictions: FedEx orders and express orders cannot be shipped to P.O. Boxes.
- International Shipping: Customs, duties, and taxes are not covered by eFishAntibiotics.
Get a Shipping Quote
To receive a shipping quote, add the products you are interested in to your shopping cart, then type in your zip code and click on "Get Quote."
Returns & Replacements
- All sales are final. Changes cannot be made after your order has been placed.
- Opened or used medications cannot be returned.
- For detailed information about our return policy, please see our Return Policy.
Ordering
You can place your order online or by phone. If you have any questions about the ordering process, please contact customer service.
Payment, Pricing & Promotions
- Free Shipping: 5-7 business days (available for orders shipping within the Continental US)
- FedEx Ground: 5-7 business days (not including day of shipment)
- FedEx Express Saver: 3 business days (not including day of shipment)
- FedEx 2 Day: 2 business days (not including day of shipment) 2-day orders shipped Thursday will arrive Monday.
- FedEx Overnight: Next business day (Overnight orders shipped Friday will arrive on Monday unless you call and specify Saturday Delivery, which FedEx charges an additional $15 fee to do.)
- USPS Parcel Post: 7-10 business days
- USPS Priority Mail: 4 - 5 business days
- USPS First Class Mail: 5-6 business days
- USPS International Priority Mail: 7-14 business days (Does not cover duties, taxes, or customs fees)
- DHL International Shipping: 3-4 business days (Does not cover taxes or customs fees)
Viewing Orders
Account Management: Log in to your account to:
- Check the status of orders
- View past orders
- Make changes to your account information
- Change your password
- Store alternative addresses
Updating Account Information
To update your account information, please log in to your account and make the necessary changes.
Privacy & Security
Our website and ordering process are secured with data encryption for your protection. To view our detailed Privacy & Security Policy, please see our Privacy Policy.
Terms & Conditions
Contact Us
If you have any questions or need assistance, please don't hesitate to contact us.
Email: efishantibiotics@gmail.com